Question 1

How do I track my shipment with AirBuzz?

Accepted Answer

You can track your shipment through our Track Order page using your AWB (Air Waybill) number or booking reference. Alternatively, contact our customer service at +971 43211646 or email info@airbuzz.ae for status updates.

Question 2

What documents do I need for air freight import to UAE?

Accepted Answer

For air freight imports to UAE, you typically need: Commercial Invoice, Packing List, Bill of Lading/Air Waybill, Certificate of Origin (if applicable), and any product-specific permits or certificates. Our team will guide you through the exact requirements for your specific shipment.

Question 3

How are air freight rates calculated?

Accepted Answer

Air freight rates are calculated based on either actual weight or volumetric weight (whichever is higher). Volumetric weight = (Length × Width × Height in cm) ÷ 6000. Rates also depend on origin, destination, cargo type, and urgency. Contact us for a precise quote.

Question 4

What is the difference between FCL and LCL sea freight?

Accepted Answer

FCL (Full Container Load) means you book an entire container exclusively for your cargo. LCL (Less than Container Load) means your cargo shares container space with other shipments, making it cost-effective for smaller volumes. FCL offers faster transit and more security, while LCL is more economical for partial loads.

Question 5

Do you provide insurance for cargo?

Accepted Answer

Yes, AirBuzz offers cargo insurance options to protect your shipment against loss or damage during transit. We can arrange comprehensive coverage based on the declared value of your goods. Contact our team to discuss insurance options for your specific cargo.

Question 6

What items are prohibited for air freight?

Accepted Answer

Prohibited items include explosives, flammable gases, toxic substances, radioactive materials, and certain restricted goods. Some items like batteries, perfumes, and chemicals require special handling as Dangerous Goods (DG). Contact us to verify if your cargo has any restrictions.

Question 7

How do I open a business account with AirBuzz?

Accepted Answer

To open a business account, contact our sales team or fill out the account application form on our website. You'll need to provide business registration documents, trade license, and complete a credit application. Account holders benefit from preferential rates and streamlined processes.

Question 8

What are your payment terms?

Accepted Answer

Payment terms vary based on account type. New customers typically pay in advance or at the time of booking. Established account holders may qualify for credit terms of Net 15 or Net 30 days. Contact our accounts team to discuss payment options.

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