Question 1

What is AOG and why is it urgent?

Accepted Answer

AOG stands for Aircraft on Ground—a situation where an aircraft cannot fly due to a mechanical issue requiring replacement parts. Airlines lose thousands of dollars per hour of downtime through missed flights, passenger compensation, and operational disruption. AOG freight prioritizes speed above all else to return the aircraft to service as quickly as possible.

Question 2

How fast can you deliver AOG parts?

Accepted Answer

Our AOG service operates 24/7 with same-day pickup capability. Depending on the origin location and flight availability, we can deliver parts within 12-48 hours internationally. For critical situations, we arrange hand-carry couriers on the next available flight, ensuring the part arrives with a dedicated person who can clear customs immediately.

Question 3

Do you handle AOG shipments on weekends and holidays?

Accepted Answer

Yes, our AOG desk operates around the clock, 365 days a year. Aircraft don't stop flying for weekends or holidays, and neither do we. Our emergency hotline connects you directly to AOG specialists who can mobilize pickups, book flights, and coordinate deliveries regardless of the day or time.

Question 4

What types of aviation parts do you ship?

Accepted Answer

We handle all aviation components including engines and engine parts, landing gear components, avionics and instruments, APU units, flight control surfaces, hydraulic systems, wheels and brakes, and cabin components. Our team understands aviation logistics requirements including proper handling, documentation, and regulatory compliance.

Question 5

Can you clear AOG parts through customs quickly?

Accepted Answer

Yes, we have established fast-track customs procedures for AOG cargo at DXB and other UAE entry points. Pre-arrival documentation, priority processing arrangements, and direct coordination with customs authorities minimize clearance time. For hand-carry shipments, our representative meets the courier at arrival to expedite customs formalities.

Question 6

What is hand-carry service for AOG?

Accepted Answer

Hand-carry involves a dedicated courier traveling with your part as accompanied baggage. The courier boards the next available flight, keeps the part with them throughout transit, and personally delivers it upon arrival. This eliminates cargo handling delays and allows immediate customs clearance as personal effects in emergency situations.

Question 7

How do you handle hazardous materials for AOG?

Accepted Answer

Many aviation parts involve dangerous goods—batteries, hydraulic fluids, chemicals. Our IATA DG certified team ensures proper classification, documentation, and packaging for air transport. We coordinate with carriers accepting DG cargo and ensure compliance with aviation hazmat regulations even under urgent timelines.

Question 8

What information do you need to book an AOG shipment?

Accepted Answer

To initiate AOG service, provide: pickup address and contact, part description and dimensions/weight, destination airport and delivery address, aircraft registration (optional but helpful), required delivery deadline, and any dangerous goods classification. Our AOG team will immediately source routing options and provide timing estimates.

Question 9

How does AOG customs clearance work at Dubai International Airport (DXB)?

Accepted Answer

AOG shipments at DXB are processed under Dubai Customs' priority "perishable / urgent" lane via Mirsal 2 on the Dubai Trade portal. Our broker pre-files the import declaration the moment the AWB is in the air, attaches the AOG justification letter from the airline or MRO, and arranges duty payment or temporary admission under HS code 8803 (aircraft parts), which is typically zero-rated under the UAE Customs Tariff when imported by a registered carrier. Physical release at the EK SkyCargo, dnata or Emirates SkyCentral terminals is typically achieved within 60–90 minutes of aircraft touchdown — versus 4–8 hours on a standard general-cargo entry. We coordinate with GHA, Dubai Police clearance for restricted items (chemical oxygen generators, pyrotechnic flares, ELT batteries) and arrange bonded transfer to DAFZA or the airline's engineering hangar so the part can be fitted before the next scheduled rotation.

Question 10

What is the difference between NFO (Next Flight Out), OBC (On-Board Courier) and charter for AOG out of the UAE?

Accepted Answer

NFO books your part as priority airfreight on the very next commercial flight departing DXB or AUH — fastest option that does not require a human escort, transit 6–18 hours to most global hubs. OBC (On-Board Courier, also called hand-carry) puts a dedicated, passport-ready courier on the aircraft with the part as accompanied baggage; this bypasses cargo-shed dwell time entirely and is the standard for engine-blade, FADEC and avionics LRUs under 32 kg. Charter (full or part-charter of a King Air, Learjet, Falcon or Antonov from Al Maktoum / DWC) is reserved for whole landing-gear assemblies, APUs or multiple LRUs where commercial bellyhold capacity is unavailable or the aircraft is grounded at a station with no scheduled service. AirBuzz quotes all three side-by-side within 20 minutes of the AOG call so the airline ops controller can pick the lowest cost-of-downtime option.

AOG Logistics Dubai — Minimising Aircraft Downtime

When Time Is Critical

AOG & Emergency Services

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AOG & Urgent Questions

Have an Emergency?

Air Freight Resources Hub

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Dubai Customs: 2026 Business Update

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IATA Dangerous Goods Air Freight

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AOG Lanes — Where We Move Aircraft Parts From

DXB Gateway — Daily Belly-Hold & Freighter

DWC Al Maktoum — Freighter & Charter

Worldwide Transhipment Lanes

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